Privacy Policy

Last updated: 01/30/2025

This privacy policy describes how Esvae (“we,” “us,” “our,” or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase at https://esvae.com/ (the “Site”), or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether a customer, website visitor, or other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access the Services.

Personal information we collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Here are some examples of information we collect:

Device Information:
- Examples: Web browser, IP address, time zone, cookie information and browsing behavior.
- Goal: Load the site accurately and optimize performance.
Order Information:
- Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose: To fulfill orders, process payments and provide customer support.
Customer Support Information:
- Examples: Details you provide when you contact us for assistance.
- Purpose: To provide support and improve your experience.

How we use your personal information

We use your personal information to provide and improve our services, including:

Process transactions and execute orders.
Communicate with you about your order or requests.
Review orders for potential fraud or security risks.
Provide you with information or advertising about our products or services, based on your preferences.

How we disclose personal information

We may disclose your personal information to third parties for legitimate purposes as set out in this Privacy Policy. These circumstances may include

With vendors or third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information in accordance with their own privacy policies.
When you ask us or consent to our disclosure of specific information to third parties, such as for product shipping or through social media widgets or login integrations.
With our affiliated companies or within our group, in our legitimate interest to run a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce the Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes described in the “How we collect and use your personal information” and “How we disclose personal information” sections:

Disclosed Categories

Identifiers: Basic contact details and certain order and account information.
Commercial Information: Information relating to orders, purchases and customer support.
Internet or other similar network activity: Usage Data.

Categories of recipients

Vendors and third parties who provide services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics service providers).
Business and marketing partners.
affiliated companies.

We do not use or disclose sensitive personal information to infer characteristics about you.

User-generated content

The Services may allow you to post product reviews and other user-generated content. Any content you choose to submit in a public area of the Services will be public and accessible to anyone.

We do not control who has access to the information you choose to make public, and we cannot guarantee that parties who have access will respect your privacy or maintain the security of the information. We are not responsible for the confidentiality or security of any information you make public, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may include links to websites or other online platforms operated by third parties. If you follow these links to sites not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, nor for the accuracy, completeness, or reliability of any information found there. Information you provide on public or semi-public sites, including third-party social media platforms, may also be viewed by other users of the Services and/or users of such platforms, without limitation as to their use by us or any third party. The inclusion of these links does not imply any endorsement of the content of such platforms or their owners or operators, unless otherwise stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send us may not be secure during transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to administer your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you are located, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they only apply in certain circumstances, and we may reject your request to the extent permitted by law.

Right of access/information: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to erasure: You may have the right to request that we delete the personal information we hold about you.
Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information.
Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.

Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights as indicated on our site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can respond substantively to your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights.

Before accepting such a request from an agent, we will ask them to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits prescribed by applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may, depending on where you live, appeal our decision by contacting us using the details below or by lodging your complaint with your local data protection authority.

International users

Please note that we may transfer, store, and process your personal information outside of your home country, including in the United States. Your personal information is also processed by our staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in France, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact us

For more information about our privacy practices or if you have any questions, please contact us at:

Company Name: Esvae
Email: Info@esvae.com
Social networks:@esvae_com

Your trust is timeless and, just like our creations, it is treated with care.