FAQ – Your questions, carefully styled

Got questions? That's normal—and we believe the answers should be as stylish as the outfit you're waiting for. Here are our most frequently asked questions, designed to make your Esvae experience seamless, from your cart to your closet.

🛍️ Do you offer free delivery?

Yes—all the time. At Esvae, shipping is free on all orders , with no minimum spend or special codes. It's our way of making style accessible, effortless.

📦 How long does it take to receive my order?

Once your order is placed, it is processed within 1 to 2 working days .

• For France: allow 3 to 7 working days for delivery.
• For international: delivery times vary depending on the destination.

You will receive an email with tracking information as soon as your order ships.

🔄 Can I return an item if it doesn't suit me or if I change my mind?

Of course. Returns are accepted within 30 days of receipt, provided the item is in its original condition and packaging.
Certain exceptions apply to swimwear, lingerie and accessories for hygiene reasons.
Simply write to us at Info@esvae.com to start your return.

💳 What payment methods do you accept?

Currently, we only accept PayPal — a secure, fast, and globally recognized payment method.
We are actively working to offer other options such as bank cards and mobile wallets soon.

🧾 When will I receive my refund?

Once your return has been received and inspected, your refund will be issued to your original payment method within 10 business days . You will be kept informed at every stage.

👗 How to choose the right size?

We're currently preparing a detailed size guide. In the meantime, feel free to write to us with your measurements—our team will be happy to advise you on finding the perfect fit.

🌍 Do you ship internationally?

Yes, absolutely. Esvae ships worldwide. Delivery times and possible customs fees may vary depending on your country. Contact us if you would like an estimate for your region.

💌 Can I modify or cancel my order?

If your order hasn't been processed yet, it may be possible to change or cancel it. Contact us as soon as possible at Info@esvae.com — we'll do our best to help.

🤍 How to contact Esvae?

You can write to us anytime at Info@esvae.com, or find us on Instagram:@esvae_com . We're here for you—with style and kindness.

Do you still have a question?

We love to connect. If your question isn't listed here, please don't hesitate to contact us. At Esvae, fashion is personal—and so is our customer service.