FAQ

Find the answers to our most frequently asked questions.

How long does shipping take?

Please allow 1 to 2 business days for order processing and preparation.

Once your order has been processed, delivery will typically take 3 to 7 business days.

Which countries do you ship to?

We ship worldwide, with only a few exceptions for extremely remote or restricted locations. Don’t worry — if we’re unable to ship to your address, our support team will contact you and issue a full refund right away.

How much does shipping cost?

We offer FREE Standard Economy Shipping on all orders, worldwide.

How can I track my order?

As soon as your order is shipped, you’ll receive an email with your tracking number. You can track your shipment via the Track Your Order page on our website or by using the tracking link provided in the email.

What if my package is delayed?

If your order is taking longer than expected, simply reach out to our support team. Real people will contact our logistics partners and warehouse directly to get the latest updates and ensure you receive the support you need.

What should I do if I want to return or cancel my order?

If you’d like to return or cancel your order, please reach out to our support team within the time frame outlined in our Refund Policy. They’ll guide you through the next steps and provide all necessary instructions.

Rest assured, our support team is here to help with care and understanding in every situation — while also following our return guidelines and protecting the interests of both the buyer and the seller.

Do you still have questions? We're here to help.

Our customer service team is always ready to assist you, whether it's with your order, delivery information, or any other question. Feel free to contact us anytime at info@esvae.com. We'll make sure you're completely satisfied.